Discover & Design
Are you solving the right problem? Bring the right people together, validate assumptions and move forward with clarity and direction.
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challenges
worth overcoming
A fragmented user journey
We take a holistic view of your service achitecture to identify opportunities, gaps and process efficiencies.
Keeping up with your customer's everchanging needs
Research is ongoing, to ensure that we have an accurate view of your customers needs, painpoints, expectations and behaviours.
External and internal stakeholder are misaligned
We’re able to align priorities and understanding, through facilitation, convergent activities and synthesised artefacts.
Spending your time solving the wrong problem
Framing problems before solution exploration, by using multidisplinary perspectives to understand cause and effect.
Investing in technology that doesn't solve the problem
We have consciously decided not to partner with solution vendors to ensure we can partner with our clients and provide the right technology.
Implementing solutions that are not validated
We form hypotheses and run experiments by measuring the intended value of solutions prior to build - through prototypes and proof of concepts.
Think big, start small
Ways we can
help you
Problem definition
If you see a problem, but are unsure about its source, this remote workshop will help you define the problem with your unique context in mind.
- Type: remote workshop
- Duration: 3 hours
Proposition workshop
You’ve got a great idea that will absolutely work? We use our proposition workshop to challenge and improve your idea.
- Type: inhouse
- Duration: 1 day
Digital experience audit
A series of remote workshop and inhouse work to map out your existing digital experience from an outside in perspective to identify quick wins.
- Type: inhouse
- Duration: 3-5 days
Prepared for change
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Related insights
Strategy, Vision, Change Management, User Experience
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Gamification, User Experience, Design
Engaging people with game elements and mechanics
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As a User Experience Designer, one of my main tasks is to make it easy for users to achieve their goals and perform their tasks using the service we create. We summarise this as “having a good experience” while using the application, the service, and preferably throughout all interactions a person has with a product or service. However, this is not always enough to keep people engaged or motivate them. Gamification can enhance experience to improve motivation and engagement.
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Design, User Experience
Under the microscope: user testing mobile menus
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